If you have a question that is not answered here, please send an email to  [email protected] .

Q) Where do I log in?
A) Please view these log in directions (Opens in new window).

Q) What if I forgot my password?
A) Use this Forgot Password (Opens in new window) link to reset your password.

Q) How long does it take for an order to be processed?
A)
 Orders are usually processed the day they are received.  Orders that are received before 3:30 PM CST are typically shipped the day they are received, as well.

Q) Why ePartsRoom has been the clear choice for many large and small Dealerships and business since 1994?
A)
 ePartsRoom has received the coveted Dealer Choice Award three years in a row and we maintain a 5 Star Google Rating for customer service and a BBB A+ Rating since 2007.  Our award winning customer service department emulates our superior products and service, backing up our commitment with our Extended Product Warranty no other organization can provide or match.

Q) Where is your warehouse located?
A) With over 60,000 sq. /ft. of manufacturing space, our refurbishing distribution centers are located in Houston, Texas, Vineland, New Jersey and Atlanta, Georgia

Q) Where are your office & warehouse hours?
A) Our online stores are open 24 hours to place orders our office and warehouse are open Monday - Friday from 8 AM - 5 PM CST.

Q) Do you ship to other countries?
A) At this time we currently only ship to the United States.

Q) What shipping company do you use?
A) We use FedEx to ship our packages via Ground, 2nd Day, and Overnight.(Opens in new window)

Q) Can I use my own shipping service?
A) Yes, you may use your own shipping service if you like.  When checking out, just select "Use My Shipping" and upload your shipping label.

Q) How will I know if you received my order?
A) After you have submitted your order online, an email confirmation will be sent immediately to the email address entered at checkout. Also, when your order is shipped, you will receive an additional email with your tracking # notifying you that your order has been shipped.

Q) What brands do you carry?
A) ePartsroom provides supplies, parts, and consumables for a variety of copier brands, including Canon, Ricoh, Lexmark, HP, Xerox, & Kyocera.

Q) What Canon and Ricoh reclamation parts do you carry?
A) ePartsroom carries a wide variety of reclamation Canon & Ricoh copier parts that include, but are not limited to, PCB boards, hopper assemblies, ITB assemblies, fans, developing assemblies, and fax kits, just to name a few.

Q) Do you carry Canon OEM parts?
A) ePartsroom carries a wide variety of Canon OEM parts, supplies, and consumables.

Q) What online payment methods do you accept?
A) ePartsroom accepts VISA, MasterCard, Discover, American Express, and PayPal.

Q) Do you do Blind Shipments?
A) Yes, we do offer Blind Shipments so that you can send parts directly to your customers.  When the package arrives, there will be no documentation denoting where the package came from.

Q) Do you offer Will Call orders?
A) Unfortunately as of September 1, 2022 we no longer offer a Will Call pick-up option for ePartsRoom orders.  Orders placed on the website before 3:30 pm will ship the same day and for local Houston, Texas orders deliveries will arrive the following day

Q) Do you require core returns?
A)
 We require core returns only on certain products, such as fixing assemblies.  In the event that an item requires a core return, it will be clearly noted in the online product listing.  For items that require a core return and in order to keep prices low, we no longer provide return core tags as of December 2021.  We do ask that you return cores as soon as possible to continue participation in the rebuild program. If you feel this presents your organization a financial burdon, we do invite you to use our FedEx Account #478715986 to ship back to ePartsRoom RETURNS 10100 W Sam Houston Pkwy S #340 Houston, TX 77099, be sure to send them GROUND ONLY or cheapest way to avoid fees.  Failure to return rebuildable cores may result in a Core Fee of $70 and removal from the program.  Please remember to return cores in both the product box and the shipping box to avoid damage.  Also, at the time your order is shipped, you will receive a Core Return Reminder email.

Q) What is your warranty policy?
A) We offer a 30 day warranty on reclamation parts, 90 days on compatible products, and 1 year in Printed Circuit Boards.  Click Here to learn more.

Q) What is your return policy?
A) Please view our Return Policy page for details.